Can I change the delivery address of my order?

We are unable to modify the delivery address. This limitation is grounded in legal considerations, specifically with regard to lost or stolen parcels. The initial delivery address holds legal significance in these cases.

If your parcel is lost or stolen, our ability to initiate an investigation or take appropriate action depends on the accuracy of the initially provided delivery information. Changing the address may compromise the legal procedures in place to address such situations.

To safeguard against potential issues, we recommend ensuring the accuracy of the delivery address when placing the order.

If you have any questions about your account or your order, please contact us using this form. This is how you will get the quickest response from our accounts team, as the form requests all the important information we need for a speedy reply.

Note: Unistellar's support opening hours are Monday to Friday from 7 am - 5 pm UTC.

More information here.