The eVscope or the eQuinox comes with a 2-year warranty that starts from the shipping date which is also the invoice date. It looks like this:
This also applies to second-hand purchases. If the user purchased the product via Unistellar directly, we take care of everything if the warranty is still running and as long as they can provide the original invoice. Invoices are available upon request.
Note: If the purchase was made via a distributor, the original buyer should deal with the original retailer/seller.
If you don't want to keep your purchase, you can return it within our 30-day trial policy. For any undamaged product, and within a period of 30 days after reception, the customer can return it by requesting a Return Material Authorization (RMA) by contacting Unistellar here.
Upon reception of the RMA and the return instructions from the logistic department, you can return the product with all included accessories and complete packaging along with the original receipt in its original condition and in perfect state within 2 weeks.
We will then offer a full refund upon receipt of said returned product using the same payment method as the one used at the time of the sale or pre-order.
Returning costs are at the expense of the customer. Restocking fees shall be applied in case of missing parts or damaged packaging.
A product that has been damaged shall not be refunded.