For any undamaged product, and within a period of 30 days after reception, the customer can return it by requesting a Return Material Authorization (RMA) by contacting Unistellar here.
Upon reception of the RMA and the return instructions from the logistic department, you can return the product with all included accessories and complete packaging along with the original receipt in its original condition and in perfect state within 2 weeks.
We will then offer a full refund upon receipt of said returned product using the same payment method as the one used at the time of the sale or pre-order.
Returning costs are at the expense of the customer. Restocking fees shall be applied in case of missing parts or damaged packaging.
A product that has been damaged shall not be refunded.