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If you contact us for technical support, please provide your serial number, describe your issue in detail, and the steps you took, if any, to try and resolve it. Please attach photos or videos below.

The SN of your telescope is shown below the mount, starts with "eVscope-" or “f090/“ followed by 6 letters and/or numbers

Found under the USER tab, then under settings (cog icon in the top right corner)

Please give as much information as possible: smartphone/tablet type, model, operating system, etc.

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