Anna
Updated :
Our products come with a 2-year warranty that starts from the shipping date which is also the invoice date.
This also applies to second-hand purchases. The original package should be kept. If the customer purchased the product via Unistellar directly, we take care of everything if the warranty is still running and as long as they can provide the original invoice. Invoices are available upon request.
Note: If the purchase was made via a distributor, the buyer should deal with the original vendor and their warranty policy. Unistellar cannot manage complaints for a unit that was sold by a third party.
Please note that your warranty will be invalidated if :
- The warranty period has expired
- You opened the product or modified it in design or function or subjected it to abuse, misuse, mishandling, or unauthorized repair (based on random online advice, for example)
- In case you used a filter, and we discover your fingerprints on the camera upon inspection
We would like to remind you that checking tripods and the base prior to each and every session is critical for your safety and that of others and your equipment. This check needs to encompass all locks, bolts, and attachment points for the telescope, and it's mentioned in the user guide to be careful with the product.
IMPORTANT : Your Unistellar scope is fragile, do not let it drop or fall. In case of shocks, it can be permanently damaged and this will not be covered by the warranty unless you subscribe to our Unistellar Care insurance.
If your warranty has expired, we can give you an estimation of the cost for repairs - when repairs are possible - based on the diagnosis of our technical expert. Each case is unique, so please provide detailed pictures and videos of the damage. Please provide the serial number of your telescope when contacting us for any technical request.