- If you are contacting us about a technical problem with our products, please be as specific as possible, if it is an application problem and can be reproduced, it may be helpful to send us a screen video capture illustrating the problem. If it is a problem during an observation, please confirm the date and time of the observation.

- If you're contacting us about a return within the 30-day trial period, we need you to include pictures of your telescope from all angles.

Submit a request