Submit a request

- If you are contacting us about a technical problem with our products, please be as specific as possible, if it is an application problem and can be reproduced, it may be helpful to send us a screen video capture illustrating the problem. If it is a problem during an observation, please confirm the date and time of the observation.

- If you're contacting us about a return within the 30-day trial period, we need you to include pictures of your telescope from all angles.

Please select your concern, we will take care of it within 72h at the latest (excluding weekends and bank holidays).

Your email address

What is the nature of your technical request?

Please enter your first and last name

Did you purchase your unit on our Unistellar official online store?

Order number

If you don't know your order number, please indicate the email address used to place your order

Select your Unistellar's telescope model

Please provide the serial number of your telescope

The serial number of your scope can be found under the telescope mount

What is the model of the smartphone or tablet you are using with the UNISTELLAR application? For example, "iPhone 13 pro", "Samsung S24", etc.

What version of the UNISTELLAR application is installed on your smartphone or tablet? For example: "3.0.0 (541)".

The app version installed on your device can be seen at the bottom of the settings menu in the UNISTELLAR app.

Your country

Subject of your request in a few words

Detailed description of your request

If you contact us for technical support, please provide your serial number, describe your issue in detail, and the steps you took, if any, to try and resolve it. Please attach photos or videos below.

Attachments

Add file or drop files here