- If you require your RAW data, please confirm which file format you require, it can be either FITS, TIFF or PNG.

- If you are contacting us about a technical problem with our products, please be as specific as possible, if it is an application problem and can be reproduced, it may be helpful to send us a screen video capture illustrating the problem. If it is a problem during an observation, please confirm the date and time of the observation.

- If you're contacting us about a return within the 30-day trial period, we need you to include pictures of your telescope from all angles.

Submit a request

If you contact us for technical support, please provide your serial number, describe your issue in detail, and the steps you took, if any, to try and resolve it. Please attach photos or videos below.

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