Submit a request

- If you are contacting us about a technical problem with our products, please be as specific as possible, if it is an application problem and can be reproduced, it may be helpful to send us a screen video capture illustrating the problem. If it is a problem during an observation, please confirm the date and time of the observation.

- If you're contacting us about a return within the 30-day trial period, we need you to include pictures of your telescope from all angles.

Please select your concern, we will take care of it within 72h at the latest (excluding weekends and bank holidays).

Your email address

Subject of your request in a few words

Detailed description of your request

If you contact us for technical support, please provide your serial number, describe your issue in detail, and the steps you took, if any, to try and resolve it. Please attach photos or videos below.

Order number

If you don't know your order number, please indicate the email address used to place your order

Why do you want to return your product?

Please be specific as it helps us to improve our products and services

Select your Unistellar's telescope model

Please enter your first and last name

Please provide the serial number of your telescope

The serial number of your scope can be found under the telescope mount

Your country

Attachments

Add file or drop files here