Anna
Updated :
If your order arrives with missing parts or if any items are damaged during shipment, please contact us within 1 week of delivery.
To help us resolve the issue as quickly as possible, please make sure to:
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Verify the contents of the box within 2 weeks of receiving your order
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Provide your order number
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Send clear photos showing any damage
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Include photos of the packaging and the area where the missing part should have been (if applicable)
While we strive to provide a timely resolution, please note that we may need input from our logistics partners. This can occasionally lead to delays, but we’ll keep you updated throughout the process.