The best way to contact us is through our support platform here. Our team of experts is very responsive and will take the time to answer all your questions and help you out if you have concerns regarding your eVscope / eQuinox.
We have a multilingual team of experts offering support in French, English, Japanese, and Russian.
Our customer support team is based in Europe (South of France). Also, please keep in mind that there can be some delays in responses depending on your time zone (sometimes, we can respond when it's a deep night for you, and vice versa).
We do not have any phone lines set up at the moment as we are still a small business with limited staff capacity, however, we ensure that our team provides the best customer support possible via our helpdesk platform. If you require any technical support, please include the serial number of your telescope systematically, this will save time.
Note: During business hours, which are Monday to Friday from 9 AM to 6 PM CET, we aim to reply to all non-technical queries within 24 hours when possible. For technical requests, it can take 48+ hours (excluding weekends and official holidays). Thank you for your understanding and patience.