The best way to contact us is through our support platform here. Our team of experts is very responsive and will take the time to answer all your questions and help you out if you have concerns regarding your eVscope / eQuinox. We offer support in French, English, Japanese, and Russian.
Our customer support team is based in Europe (South of France). During business hours, which are Monday to Friday from 9 AM to 6 PM CET, we aim to reply to all non-technical queries within 48 hours when possible. For technical requests, it can take 72+ hours (excluding weekends and official holidays). Also, please keep in mind that there can be some delays in responses in addition, depending on your time zone (sometimes, we can respond when it's a deep night for you, and vice versa). Thank you for your understanding and patience.
We do not have any direct phone lines set up at the moment as we are still a small business with limited staff capacity, however, we ensure that our team provides the best customer support possible via our helpdesk platform. In certain cases, we might schedule a phone or a video call to resolve complex issues.
Important: if you require any technical assistance, please include the serial number of your telescope systematically (6 characters only, letters and/or numbers). You can find it under the tube, in the WiFi settings of your smartphone, or via the User tab in the App if you are connected to your unit, below is an example of the serial pn6qz7.