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Help Center

  1. UNISTELLAR Help Center
  2. Technical Support

Technical Support

Technical Assistance for Your Unistellar Products

About Unistellar Support

  • How to Know if the Support Team Received Your Request ?
  • Customer Support: Contact Info, Average Response Time
  • Information to Provide When Submitting Your Technical Support Request
  • How to Submit a Suggestion or Feature Request?
  • About Unistellar Warranty
  • UNISTELLAR Care: Commercial Warranty - About Terms & Conditions
See all 9 articles

Tips & Tricks

  • Wi-Fi Range of Your Unistellar Telescope
  • Where to Find the Serial Number of Your UNISTELLAR telescope?
  • How to Check Which Version of the UNISTELLAR App and Firmware Is Installed?
  • What Are the USB Ports on Our Telescopes For?
  • EVSCOPE and EQUINOX: the Image Is Blurred (Stars Are Not Sharp)
  • ODYSSEY and ODYSSEY PRO: My Images are Blurry
See all 8 articles

Troubleshooting

  • How to Update the UNISTELLAR App?
  • Troubleshooting Wi‑Fi Connection Issues Between the App and the Telescope
  • The app shows “???” instead of the telescope status — what to do?
  • What to Do if I Experience Wi-Fi Disconnections?
  • “Enhanced Vision Disrupted” : What Does it Mean?
  • Image Saving Errors or Unable to Connect to the Telescope Wi-Fi?
See all 8 articles
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