Technical Support
Technical Assistance for Your Unistellar Products
About Unistellar Support
- About Unistellar Warranty
- UNISTELLAR Care: Commercial Warranty - About Terms & Conditions
- Customer Support: Contact Info, Average Response Time
- How to Know if the Support Team Received Your Request ?
- Information to Provide When Submitting Your Technical Support Request
- How to Submit a Suggestion or Feature Request?
Tips & Tricks
- Wi-Fi Range of Your Unistellar Telescope
- Where to Find the Serial Number of Your UNISTELLAR telescope?
- How to Check Which Version of the UNISTELLAR App and Firmware Is Installed?
- What Are the USB Ports on Our Telescopes For?
- eVscope & eQuinox: How to Improve Your Images
- EVSCOPE and EQUINOX: the Image Is Blurred (Stars Are Not Sharp)
Troubleshooting
- How to Update the UNISTELLAR App?
- Troubleshooting Wi‑Fi Connection Issues Between the App and the Telescope (???)
- The app shows “???” instead of the telescope status — what to do?
- Image Saving Errors or Unable to Connect to the Telescope Wi-Fi?
- What to Do if I Experience Wi-Fi Disconnections?
- “Enhanced Vision Disrupted” : What Does it Mean?