Unistellar Help Center

When will I receive my order?

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If you pre-order today

If you pre-order on our website today, you will receive your eVscope in the second part of December (before Christmas). In general, please refer to the shipping information available on our site at the moment of your order. The tracking numbers are sent directly by our logistician (it's not coming from Unistellar).

If you already pre-ordered

You are based in Europe, the USA or Canada or Japan and expect your delivery in October:

Canada: informed by email on September 25.

USA: informed by email on September 30.

Europe: informed by email on October 6 and 26.

Japan: informed by email on October 21.

Feel free to contact us if you haven't received this email or need more information. In general, we contact you 2-3 weeks prior to your shipment in order to confirm your address and keep you informed about the shipping process.

We are experiencing a slight delay due to COVID but don't worry, all the deliveries will be fulfilled provided you supplied your shipping data.

You are based in Europe, the USA, Canada, or Japan and expect your delivery in November:

Your order will be shipped at the end of November and you will receive the tracking number directly from our logistician.

 

You are based in Australia, New Zealand, Hong Kong, or Singapore:

We informed you by email on October 15.

If you are a crowdfunding backer on Kickstarter or Indiegogo or Campfire

All the backers located in Europe and the USA have received their payment notices. If you haven't received your payment notice, please check your spam folder before contacting us. We advise you to follow up once your payment is processed. The delivery is not immediate, it depends on the stock.

 

Backers located in Canada have received a request to update their shipping information via a survey on September 23. If you haven't received it, please check your spam folder before contacting us. The payment notice was sent on October 12. A few persons received a corrected payment notice (and a refund of the previous payment) on October 14. The list was handed over to the logistician on October 20, parcels were picked up by UPS and are waiting to be scanned.

 

Backers located in Japan: payment notices have already been sent, your tracking number was aired, if you missed your payment notice, please check your spam folder before contacting us. The delivery is not immediate, it depends on the stock.

 

Backers located in Australia, New Zealand, Singapore, and Hong Kong 

We informed you by email on October 15.

 

Other destinations: we are working on the legal paperwork, but the certification process takes time due to COVID-19. We plan to send an update by the end of October.

If you ordered the backpack on its own

Standalone backpack orders in Europe (including France and the United Kingdom) ordered before August have been shipped. If you order now, we will need to wait until mid-November to ship. Previous standalone backpack orders in the United States or Canada were shipped on October 20. If you order now, it will take us 2 to 3 weeks to ship.

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