Unistellar Help Center

When will I receive my order?

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If you order today

If you order on our website today, we will ship your eVscope in March 2021. Please refer to the shipping information available on our site at the moment of your order. In general, it takes us 2 weeks to ship your eVscope (if you ordered on February 23, you can expect the shipment to leave our warehouse up to March 5). The tracking numbers are sent directly by our logistician, it's not coming from Unistellar. Please mind that it can take 2-3 business days to see the tracking number move.

If you already ordered

You are based in Europe, the USA, Canada, or Japan and expect your delivery in February 2021:

Orders placed before February 21 (9 AM CET) were released between 24 and 26 February.

You are based in Europe, the USA, Canada, or Japan and expect your delivery in March 2021:

Orders placed after February 21 (9 AM CET) and before March 21 (9 AM CET) will be shipped on March 31 at the latest.

You are based in Singapore and Hong Kong: we informed you by email on February 4, your shipping is scheduled for the beginning of March if you confirmed your shipping address. We will update you about our progress on February 26.

If you are a crowdfunding backer on Kickstarter or Indiegogo or Campfire

All the backers located in Europe, the USA, Japan, and Canada have normally received their payment notices in 2020. Packages are sent if all the required taxes and shipping fees are paid. If you haven't received yours, please check your spam folder before contacting us. We advise you to follow up once your payment is processed. The delivery is not immediate, it depends on the stock.

Backers located in Australia and New Zealand have received their payment notices in January, those who paid their final fees before January 25 received their eVscope the first week of February. If you didn't receive your payment notice, please check your spam section or contact us before February 26 for the next AU batch planned in March.

Backers located in Singapore and Hong Kong: 

We informed you by email on February 4, your shipping is scheduled for the beginning of March. If you haven't processed your payment fees, please do before February 26 (we sent them by email as well).

Other destinations:

We informed you via our official communication (individual email) on February 5 and followed up on February 16. Please check your mailbox (spam section, if needed) and contact us to find a solution.

If you ordered the backpack on its own

Standalone backpack orders in Europe (including France and the United Kingdom) can be shipped within 2 weeks. Standalone backpack orders in the United States or Canada are not in stock yet, apologies for the unexpected wait due to COVID-19. We expect to send them between March 15 and 31.

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