Note: Logistics Glossary is available here.

ENVISION Smart Binoculars:

Kickstarter and Indiegogo: the expected delivery date is scheduled to start in June 2026. 

Preorders: the expected delivery date will depend on your batch. The first batch is planned to be shipped in October 2026. The second batch is planned to be shipped in November 2026. Please refer to your order confirmation to know you batch number.

TELESCOPES:

1. How fast will my order be shipped? What is the shipment date?

We ship all orders within 2 business days after confirmation, provided the item is in stock. Warehouses are closed:

USA:  January 1st, 6, and 7

2. What is the current stock status?

As of January 6, 2026, we update this information weekly.

• United States:

  • Odyssey Pro red - out of stock, back in April (more information in March)

• European Union & the UK:

  • All items in stock

  • Solar Filter (Odyssey): low stock

3. Can I pick up my order from your warehouse? Can I come to your office in San Francisco or Marseille?

No. For safety reasons, individual pickups are not allowed. We don't have any stock in our offices.

4. What does the shipping process look like?

• All packages are securely packed, insured, tracked, and delivered to the recipient's signature.

• We do not ship to PO, APO, FPO, MPO, BFPO, or DPO addresses.

5. Where do you ship from? Which carrier do you use?

• USA: Ships from California or Pennsylvania via FedEx or UPS

• Europe (excluding UK): Ships from France (near Paris) via Chronopost, FedEx, or UPS

• UK: Ships from Leicestershire via Parcel Force or DPD or from France by UPS

  • For DPD deliveries, do not select the option to deliver at the door without a signature.

6. When will I receive my tracking number?

• You will receive a tracking number once your parcel leaves our warehouse.

• It may take 1–3 business days for the tracking number to activate.

• If it hasn’t moved after 5 business days, please contact our support team.

7. How long will it take for my package to be delivered?

Transit times after dispatch (excluding processing time):

Example:
If you're in California and the order ships from our CA warehouse, delivery will take about 3 business days. If shipped from PA, it may take up to 10 business days.

8. What if I ordered a backpack or solar filter?

• These items follow the same shipping process.

• If ordered with a telescope, they will ship at the same time, in separate boxes (which may arrive ±1 day apart).