Unistellar Help Center

When will I receive my order?

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If you order today

In general, it takes us 2 weeks to ship your eVscope unless specifically mentioned below. The tracking numbers are sent directly by our local logistician, it's not coming from Unistellar. Please mind that it can take at least 2-3 business days to see the tracking number move.

If you already ordered an eQuinox

The eQuinox preorders will be shipped starting from June 7 (regardless of your location).

We will keep our customers informed about the progress around May 31, by email.

If you already ordered an eVscope

Europe:  we are currently out of stock, we contacted you via email.

Canada: orders will be shipped by the end of April.

Japan: orders will be shipped by the end of April.

USA: orders will be shipped by the end of April. For the specific day, it's hard to anticipate due to COVID-19 and because we send from different warehouses (CA, NJ, or IL). You'll be able to see the estimated delivery day when our local logistician will send you the tracking number (it's not coming from Unistellar).

If you are a crowdfunding backer on Kickstarter or Indiegogo or Campfire

WE SENT THE DELIVERY INFORMATION AND/OR THE CORRESPONDING PAYMENT NOTICE TO EVERYONE. 97% of pledges, i.e. thousands of telescopes have been delivered since October 2019.

If you have questions about your undelivered pledge, please contact us.

If you ordered the backpack on its own

Standalone backpack orders in Europe (including France and the United Kingdom) can be shipped at the end of Avril.

Standalone backpack orders in the United States are not in stock yet, apologies for the unexpected wait due to COVID-19. We will be able to ship them between May 15 and 30.

Standalone backpacks in Canada are not available for purchase unless it's with an eVscope.

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