Unistellar Help Center

When will I receive my order?

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If you pre-order today

If you pre-order on our website today, we will ship your eVscope in January. In general, it takes 2-3 weeks to receive your eVscope, please refer to the shipping information available on our site at the moment of your order. The tracking numbers are sent directly by our logistician, it's not coming from Unistellar.

If you already pre-ordered

You are based in Europe, the USA, Canada and expected your delivery in December:

Orders placed before midnight CET December 17 were shipped by overnight express service and most were delivered on December 24, a few a little bit later. If you haven't received your package, or haven't heard from us, please contact us. 

You are based in Japan and expected your delivery in December:

There is a slight delay with customs, apologies. Orders will be shipped as soon as possible, before the end of January.

You are based in Europe, the USA, or Japan and expect your delivery in January:

If you placed your order between December 18 and December 31, it will be shipped between January 11 and 22. The tracking number is sent directly from our logistician, it does not come from Unistellar. Orders placed in early January will be shipped by January 29.

You are based in Canada: the next stock is available at the beginning of February.

You are based in Australia, New Zealand, Hong Kong, or Singapore:

We informed you by email on January 12, 2021, and followed up on January 15, please check your mailbox.

If you are a crowdfunding backer on Kickstarter or Indiegogo or Campfire

All the backers located in Europe, the USA, Japan, and Canada have normally received their payment notices in 2020. Packages are sent if all the required taxes and shipping fees are paid. If you haven't received yours, please check your spam folder before contacting us. We advise you to follow up once your payment is processed. The delivery is not immediate, it depends on the stock.

Backers located in Australia, New Zealand, Singapore, and Hong Kong: 

We informed you by email on January 12, 2021, and followed up on January 15, please check your mailbox.

Other destinations:

We informed you via official communication on January 11, 2021. Please check your mailbox. Individual emails to come.

If you ordered the backpack on its own

Standalone backpack orders in Europe (including France and the United Kingdom) ordered before August have been shipped. If you order now, we will ship before Christmas. Previous standalone backpack orders in the United States or Canada were shipped on October 20. If you order now, we will ship at the end of January - beginning of February, apologies for the unexpected wait.

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