Unistellar Help Center

When will I receive my order?

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If you pre-order today

If you pre-order on our website today, you will receive your eVscope in October 2020. In general, please refer to the shipping information available on our site at the moment of your order

If you already pre-ordered

You are based in Europe, the USA or Canada:

Due to the current COVID-19 situation, orders originally scheduled to be delivered in September and October are not affected. For orders planned in June, July, and August, most are maintained with a few exceptions. We sent an update on June 23, apologies for the delay if it is your case. Feel free to contact us if you haven't received this email or need more information. In general, we will contact you 2-3 weeks prior to your shipment in order to confirm your address and keep you informed about the shipping process.

You are based in Australia, New Zealand, Hong Kong, or Singapore:

We will ship your order in October. We will inform you about the progress in September.

You are based in Japan:

Deliveries are also scheduled in October. We will inform you about the progress in September.

If you are a crowdfunding backer on Kickstarter or Indiegogo

Backers located in Europe, the USA or Canada have received new individual timeframe estimations on April 29, 2020. There was another update on June 24 for the USA (the timeframe for Canada remains the same for the moment) and Europe (partially). If you haven't received it, please check your spam or folder before contacting us. There is no need to update us about your address change as we will ask you to confirm it shortly before the package leaves our local warehouse. Do send us a notification if you move to another country.

Backers located in Japan, Australia, New Zealand, Singapore, and Hong Kong are scheduled to be delivered in September 2020. We will notify you about the progress by the end of July.

Backers located in Japan: we will ship your order in August. We will notify you about the progress by the end of July.

If you ordered the backpack on its own

Standalone backpack orders in Europe (including France and the United Kingdom) are scheduled to be delivered at the end of June/July. For backpack orders in the United States or Canada, we still have some stock available for immediate delivery.

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