Unistellar Help Center

Common Shipping Terms, Explained

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1. Order Date

An order date is a date that a customer has completed the transaction and made a purchase from Unistellar. This will often be different from the ship date, it depends on the stock availability.

2. Pre-Orders

When an item is displaying the Pre-Order button, this means that there is an extended backorder.  Pre-ordering this item will reserve your space in line to receive this product when it becomes available from our local warehouses. You will be charged at the time of purchase for these orders. 

3. Shipment Date

The actual date a seller hands off a shipment to the carrier. In other words, the specific date that the order is shipped from our warehouses to the customer. This is also the date from which you’d calculate time-in-transit. When the item is in stock, it typically takes us 5 to 10 business days to ship it. Sometimes, an order will go through for an item that is out of stock and cannot be fulfilled immediately. When this happens, an estimated shipping time is given to let customers know when they can expect their order to be shipped (i.e. a timeframe, available here).

4. Delivery Date

A delivery date is an actual date an order will be delivered to the customer. When dates cannot be guaranteed (as is currently the case with most carriers), Unistellar uses estimated shipment dates to communicate expectations + transit times. This is where accurate order tracking becomes essential.

A kind reminder:

Delivery times are the responsibility of carriers, please contact them first. PLEASE BE AWARE THAT ORDERS MAY TAKE LONGER TO ARRIVE AS CARRIERS WORK TO DELIVER HIGHER SHIPPING VOLUMES DUE TO COVID-19.

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