Samy
Updated :
If you don't want to keep your purchase, you can return it within our 30-day trial policy. For any undamaged product, and within 30 days after reception, the customer can request a Return Material Authorization (RMA) by contacting Unistellar here.
When contacting us for a return, please provide the serial number of your telescope and close-up pictures from all angles to ensure it is in good condition (see below). Please return it in the original package.
Please note that you cannot just send your product back to the initial shipping address/warehouse. We also need to provide you with the return reference so we can make sure of the proper reception at our return facility (which is different from our warehouses, workshops, and administrative offices).
Please reset your password/ Wi-Fi connection if you set it up, you can find the instructions here.
Upon reception of the RMA and the return instructions from our Support Team, you can return the product with all included accessories and complete packaging along with the original receipt in its original condition and perfect state within 2 weeks after our return approval.
A functional check will be performed within 2 weeks upon arrival. We will then offer a full refund upon receipt of said returned product using the same payment method as the one used at the time of the sale or pre-order. Below, you will find an example of a 30-day trial timeline.
Returning costs are at the expense of the customer. Restocking fees shall be applied in case of missing parts or damaged packaging.
A product that has been damaged shall not be refunded.